GTL Geckos LLC - Store Policy
Terms and Conditions for Purchase:
Must be at least 18 years or older to purchase.
All purchases or holds (see terms below) are based on first come first serve
We reserve the right to refuse sales to anyone for any reason at our discretion.
LIVE ARRIVAL GUARANTEE – All shipments sent to the FedEx hub of the customers choosing, In order to utilize our guarantee you must provide a photo of the deceased animal within 1 hour of FedEx making it available for pickup.
Shipping is always at the customer expense unless otherwise negotiated.
Guarantee does not include a dropped tail that could occur during shipping.
We charge a flat rate of $75 to most places in the U.S. for priority overnight shipping (for up to 3 geckos - more than 3, additional shipping charges may apply), we do not ship on Mondays, Thursday, Fridays, Saturdays, or Sundays to ensure a true overnight delivery for the safety of the animal.
We always ship to your closest FedEx Hub and 'Hold at Location'
We ship Tuesdays and Wednesdays for following day delivery when the weather permits on both ends and we cannot be held liable for any delays in shipping due to carrier issues.
We ship each animal in its own container within an insulated box with hot/cold packs, as needed. However, if there is extreme weather, we will hold off until it is safe to ship the animal, we will contact the buyer if this is the case, every gecko is raised with special individual care, our first priority is the safety of our animals as they travel to their new homes.
Shipping costs are always non-refundable.
For local customers, pickup arrangements can be made.
We understand everyone is anxious to receive their new additions to their colonies or home. The safety of our animals comes first.
All sexes marked specifically male or female are guaranteed. Temperature sexed geckos cannot be guaranteed and are listed as TSM (temperature sexed male), or TSF (temperature sexed female).
Payment:
Paypal (Friends and Family), Venmo, Zelle, Cash App, Cash, Cashiers Check - Please contact us for mailing address if sending a cashiers check.
All orders must be paid for in full, and all checks cleared to account before shipment takes place.
Payment plans are negotiable on an individual basis with a minimum purchase of $400 (not including shipping). Please contact us for details.
HOLDS: YES! We will accept payments and hold onto animals until you are ready to receive them. This applies to all animals $200 and above, 50% down and the animal will hold for 30 days.
If you haven't reached out to us by then, we assume you love donating as much as we do for good causes and so we will donate the money to USARK. Please consider getting a membership with them and help them keep our rights intact. Anything below $200 is asked to be collected 100% down and we will always hold as long as you or the weather need us to.
I can't stress this next part enough. Inquiring is NOT a method for putting a hold on an specific animal that you see. It’s on a first come first serve basis and the first person to put in a down payment, will be the person who I will hold the animal for.
These animals are NOT yours until they are. Please take this into consideration when waiting to secure the animal. We do not mean to offend, but this is the most fair and respectful way possible to do this.
Once payment is received and processed, All sales are final. Refunds are only applicable under our RETURNS/REFUNDS section.
This is a place of commerce. Please keep communication to buyer/seller appropriate behaviors. We greatly appreciate it.
RETURNS/REFUNDS: We do NOT have a "no refund and return policy". If you are not happy with something we sold you (within reason and can prove that you didn't neglect or harm the animal), We will likely buy it back from you.
Shipping will always be at your expense. Buying from us will always be safe and secure. We will be honest in our dealings, and our goal is to provide our customers, with the highest quality leopard geckos coupled with service that is second to none.
Some of these policies may seem stern, we apologize for this to real hobbyists with good intentions, there are a lot of problematic people on here and out in the real world, so we must protect ourselves from that.
You will be treated with the upmost respect by us!
Jeffrey Knapp - Owner/Breeder GTL GECKOS LLC